Fitbit sued in Australia for deceptive shoppers on defective units

The Australian Pageant and Shopper Fee (ACCC) mentioned between Would possibly 2020 and February 2022, Fitbit claimed shoppers might not be entitled to money back until they returned a defective product inside of 45 days of acquire or cargo, which is in now not according to Australian Shopper Regulation.

“All shoppers have… automated shopper ensure rights that can not be excluded, limited or changed. The shopper ensure rights exist along with any warranties introduced by way of producers,” mentioned ACCC Chair Gina Cass-Gottlieb.

The regulator mentioned Australian Shopper Regulation does now not impose a 45-day refund duration, nor do shopper rights in admire of defective alternative items rely on when the unique product used to be bought.

Moreover, Fitbit advised shoppers that after they won a alternative machine for an at the start defective product, they weren’t entitled to a 2d alternative if Fitbit’s two-year ‘restricted guaranty duration’ for the unique machine had expired, ACCC alleged.

The Google-owned corporate didn’t right away reply to a Reuters request for remark.

The ACCC, which is looking for consequences and injunctions, mentioned their case contains 58 examples of shoppers who have been allegedly misled by way of Fitbit once they complained about defective units.